Backorder or Out Of Stock Designations

Hello valued customer! 

There are two types of designations for items that are not currently available:

1. Backorder: This item is not currently available to ship, however, it is due in our warehouse in the next 30-60 days and available to backorder (can also be called pre-order). There is a date assigned to these and is listed on the web site. This is the only date we have currently available.

2. Out of stock: This item is not currently available to ship. It has been ordered with our factory and is currently in production. We do not have an estimated date for this item's arrival on our web site or via customer support channels. 

Note: If there are item pages that list multiple items or combinations, the system will limit the selection of out of stock items. You will not be able to choose the combination if it is not available.

Our web support team is diligently working to add an "In stock notification" hyperlink to our web site in the next 60-90 days. This way you will be able to sign up to be notified when the item is in stock. This is not yet available on our web site or via support channels. We understand the value and importance of this feature and are working to implement as soon as possible. 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Please sign in to leave a comment.